1. Q: Could I take samples to test quality and market in advance?
A: Yes, welcome to take samples to test our quality and service.
2. Q: What's the total cost for samples?
A: Total sample cost= sample cost + freight
eg: A Germany customer order 1 sample kits, kit cost is USD280, freight is USD220 to Germany, the total sample cost is USD280+220 = USD500, however this amount is not including the import duty in Germany.
3. Q: How do you ship samples?
A: Considering sample quantity is not big, we support ship samples by DHL/FedEx, fast and
4. Q: Why don't you ship samples by sea? we are informed shipping by sea is cheaper than by air.
A: As sample quantity is not big, and customer want to delivery it by sea, it must be LCL shipping( it means it's a less container loading shipping), generally LCL shipping freight is very low, or it could be ZERO, BUT in destination port, nearly ALL countries charge very high port fees,especially European countries, it might be expensive than by air, thought shipping by air "sounds" expensive.
Here is a expample of difference between shipping by sea and by air:
Some new customers have no ideas of port fees, and abandon the samples after they are informed the high port cost, it happens many times, we sincerely hope it won’t happen again.
5. Q: What’s your minimum order quantity:
A: Electric bike: 20pcs;
Electric bike conversion kit: 20set
6. Q: Could I use my own forwarder?
A: Yes, welcome to use your own forwarder.
7. Q: I am new to internation business,
could you find an experienced forwarder to organize shipment for us?
A: Yes, we will assist and guild you to work out the shipping and import process.
8. Q: Is the sample same with formal orders?
A: Yes, sample’s specification, performance, quality are totally same with formal orders, electric bike sample without logos, or with regular stickers, we will produce the formal goods with customer's stickers after sample is confirmed.
9. Q: Could you print customer’s logo and information on cartons?
A: For samples: No.
For formal orders: the order quantity is required more than 50pcs/sets.
10. Q: What’s your delivery time?
A: For samples: within 15days, except specail samples.
For orders: electric bike 45~60days; electric bike conversion kits: 25days.
11. Q. How to control quality?
A: At FANZHOU TECHNOLOGY, each ebike and e-bike kit will be test 100%, our QA will check products as FANZHOU professional requirement, and sign an independent certificate for each product, so we confirm FANZHOU products are 100% good before shipping.
12. Q: Can FANZHOU products sell directly?
A: For electric bikes: No, generally the cartons only design for container shipping, if you want ship to your customers again, the cartons should be specail produced, please inform our sales if you require this.
For electric bike conversion kit: Yes, each FANZHOU unit package has all parts and
accessories to convert ebike, each part is well packed by EPE or nylon bags, FANZHOU carton
is in ebike standard, with A1 quality and package, customers can sell kits directly, without anxious.
13. Q: Do you have user manual?
A: Yes, FANZHOU’s professional user manual has full steps, to guide how to build the ebike/ convert an ebike, each unit package has one pc user manual, in middle printing.
14. Q: What about your warranty?
A: Motor: 1 year
Battery: 2 years
Other parts: half year
15. Q: Could you supply pictures for our advertising and marketing?
A: Yes, we can supply wonderful and professional pictures.
16. Q: Could you supply OEM service?
A: Yes, MOQ 50sets
17. Q: We prefer to use new package, could you accept that?
A: Yes, MOQ 50sets
18. Q: What’s your payment terms?
A: Generally we accept T/T, west union, Escrow, Paypel,deposit 30%, please contact us for more details.
19. Q: What kind of currency do you accept?
A: We accept USD, AUD, GBP, EUR.
20. Q: How to be FANZHOU exclusive dealer/distributor?
A: we have three requirements: one real showroom, 1000pcs/sets per year for one country, perfect sales/promotion/after sale service/technical department.
21. Q: We want our mother language user manual, can you supply? And cost?
A: Yes, however we expect the customer could undertake the translation work,that will be more accurate and professional,order quantity >200set, user manual charge free, < 200set, FANZHOU charge USD140/200pcs user manual
22. Q: We want English user manual, but with our company information, can you supply? And cost?
A: Yes, we can supply, order quantity >200set, user manual charge free, < 200set, FANZHOU charge USD140/200pcs user manual.
23. Q: Can you supply more performance about your e-bike kits?
A: Yes, please click this link http://motorlife.en.alibaba.com/custom_page_1.html for more information.
24. Q: What kind of certificate approval do you have?
A: Electric bike: EN15194,
E-bike kit, Fanzhou obtain CE/Rohs certificate of mian E-bike parts:
25. Q: Could you introduce how to cooperate with FANZHOU?
A: Yes, a regular order's whole process as follow: